Manager_Data & CLM

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

DEADLINE: 20/3/2026
RESPONSIBILITIES
Drive Data Hygiene
• Ensure UnR programs are in place to drive data penetration
• Develop programs to drive data users through the open market device selling outlets
• Develop Data Commando Program for universities
• Drive smartphone penetration through retail, franchise and open market
Working with internal and external customers to drive end to end flawless implementation and execution
• Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales,
• Finance, SCM, HR and Legal, franchise, channel partner, DSA, commando and Retail are fully aligned to the data initiatives being executed
Drive innovation
• Have 1 innovation a quarter
• Drive Data VAS – selling a purpose to use data, not only the MB itself
Grow Data NPS
• Make sure product awareness is driven on the ground through Brand
and Sales
• As few as possible calls to the call center and on social
• Develop programs to drive gifting and promote word-by-mouth
Achieve the desired revenue from the base by designing and developing customized programs
• Prepaid: By planning and achieving an optimal balance between the recharge revenue and the usage by the customer
To create customer base stickiness and hence reduce churn
• Designing, managing, analyzing programs and offers to create stickiness of the base to the network and hence building loyalty
Ensure an error free process for various tariffs/ promotional programs
• Develop and implement a process resulting in No customers complaints while availing of the program benefits

QUALIFICATIONS
Educational Qualifications & Functional / Technical Skills
• Bachelor Degree in Marketing, Business Administration or other related field
• MBA in Marketing
Relevant Experience (Type of experience and minimum number of years)
• 8 - 10 years’ experience in Telecommunications
Other requirements (Behavioural etc.)
• Project Management skills
• Ability to work well in teams
• Result oriented
• Ability to influence decisions at Exco level
• Attention to detail
• Business awareness
• Strong coaching skills & leadership skills
• Excellent written and oral communication skills
• Excellent Analytical skills