Business Analyst – Enterprise

About the Role
The Business Analyst – Enterprise is responsible for ensuring the Business Enterprise team is provided with accurate reports, analysis, insights, and clear information in a timely manner to support well-informed business decisions.
Key Responsibilities

1. Business Planning & Analytics
• Identify, create, and scope valuable changes and enhancements to business processes.
• Provide detailed business analysis outlining problems, opportunities, solutions, variance analysis, and Customer Value Management (CVM) insights.
• Prepare and communicate Business Enterprise KPIs and performance updates on a daily, weekly, and monthly basis.
• Analyze raw data from MIS, Finance, and Marketing and link performance against targets to enable better decisions.
• Ensure the availability and accuracy of the Revenue Tracker and associated inputs.
• Liaise with bucket owners to ensure correct monthly billing and adherence to revenue processes.
2. Sales Commission Tracking
• Track performance and compute monthly sales commissions.
• Evaluate monthly performance, calculate commissions per commission structure, and coordinate approvals and payout processing with relevant stakeholders (HOD, Director, Finance, and HR).
3. Customer Value Management (CVM) Execution & Reporting
• Create weekly CVM plans including schedules, frequency, and SMS structures for Hybrid, MSME, and Chapakazi customers.
• Execute daily CVM campaigns to drive subscriptions and support bucket growth.
• Share CVM performance reports three times per week with stakeholders.
4. Business Investment Inputs & Business Cases
• Conduct market evaluations for new coverage sites (BTS), coverage improvements, and capacity sites.
• Support the development of business cases to justify CAPEX requirements.
• Track and analyze business performance to understand underperformance and propose corrective actions.
5. Handset Subsidy Requests Management
• Manage handset subsidy lifecycle, including quarterly budgets, customer residual amounts, and customer handset requests.
• Develop feasible handset business cases considering estimated payback periods.
6. Feasibility Analysis & Special Projects
• Conduct feasibility assessments for special projects and assignments.
• Assess business unit performance and recommend improvements to processes and systems.
• Conduct research and analysis to propose practical solutions for the business and clients.
7. Market & Competition Intelligence
• Support the availability of market intelligence information through competitor data collection and analysis.
• Provide timely market and competition feedback to stakeholders for better market understanding and risk prediction.
Qualifications & Requirements
Education
• University degree in Statistics, Economics, or BCom in Accounting or Marketing.
Experience
• At least 2–3 years of experience in a similar role.
• Experience working with MIS and MySQL.
Technical Skills
• Strong analytical and problem-solving skills.
• Strong computer literacy, especially in Excel and PowerPoint.
Behavioral Competencies
• High work standards and commitment to performance excellence.
• Strong communication skills across all levels, including senior leadership.
• High initiative and proactive problem ownership.
• Ability to work under pressure with minimal supervision
Job Dimensions
Financial Dimensions
• Budgeting, forecasting, planning, and monitoring OPEX and CAPEX.
• Ensuring commissions paid remain within business performance limits.
Other Dimensions
• Supporting the Business Enterprise team to meet gross connections and revenue targets.
How to Apply
Qualified candidates should submit their applications by 12 Feb 2026 to:
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
Email: info@tef.co.tz
P.O. Box 33542, Dar es Salaam, Tanzania
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